• Building Biology
• Mould and CIRS
• EMF and Hypersensitive affected
• VOCs, Formaldehyde and MCS affected
• What We Do
• Product, Services, Payment, Delivery & Returns Policy
• Why Shop With Mitey Fresh Australia

BUILDING BIOLOGY

How can a Building Biologist help me and my family?

In three words: peace of mind. Just think – no more feeling sick, tired and stressed! If you want a long term solution that gives you a healthy home and happy children, then a Building Biologist can help you. Get started now here.

How can a Building Biologist help my office and staff?

With a Healthy Office Diagnosis, you’ll get a comprehensive understanding of the air quality issues in your workplace and how to fix them. You’ll notice increased productivity, less sick days and happy staff. Most importantly, you’ll have peace of mind. Get started now here.

What does a Building Biologist do?

A building biologist identifies and addresses health hazards in the built environment from mould and electromagnetic fields to allergens, chemicals, gases and particulates. A qualified expert in the relationship between buildings, those who occupy them and the built environment, a building biologist will conduct an on-site inspection in your home or office, find the triggers and provide solutions. We can also consult over telephone or Skype. Call us now for your consultation.

What do you charge to assess a property?

Mitey Fresh Building Biology offers many different assessments and as such pricing varies. Essential consultation is $250 + GST for up to one hour, subsequent hour blocks at $150 + GST. You can also contact us and speak to one our experienced members of staff.

How soon can you assess my property?

Building Biology assessment can usually be carried out Monday to Saturday during daylight hours. Though this depends on access arrangements with occupants in the property, Real Estate Agent or landlords. Consultants can usually commence the assessment early in the day in order to meet deadlines or to allow you to attend to your work schedule.

Can you project manage my trades?

Yes. We suggest you engage Mitey Fresh for assessments at critical stages of your building issues and especially if you are having difficulties at a particular stage of building solutions. We do charge extra for time and travel.

Can I speak with the Building Biologist after assessment?

We are very willing to explain specific details and help you understand what you and the property require to undertake. Often a property that appears overwhelming, at first, will seem worthy of further consideration after discussion. And issues, that initially concern you, may be easily fixed or siple tweaking.

MOULD

How do I know if I have mould in my home or office?

Few places on Earth are completely free of mould – it only needs moisture, oxygen and food to grow. Mould loves water damaged material such as timber, paper, clothes, furnishings. There are thousands of species of mould and it can present in a multitude of colours and shapes, or even be invisible. Sometimes you can smell a musty odour, and sometimes you can’t. Our Building Biologist can determine the existence of mould with specialised equipment and meters. Call us now.

Does Mitey Fresh clean or get rid of mould?

We don’t physically clean or get rid of mould. Regardless of the amount of visible mould growth or water damage, we locate and assess the associated invisible mould contamination. We find the trigger in your home or office and provide you with recommendations on how to manage the cause. Based on the results, we help you prevent mould from coming back ever again.

Is the mould in my home making me and my family sick?

Are you experiencing persistent coughing, headaches, muscle aches or difficulty concentrating? You don’t have to see or smell mould for it be a problem. Live and dead mould can be toxic to your health and cause allergic or inflammatory reactions. Even if you’ve recently cleared your home of mould, it’s better to be on the safe side. Get started now.

What information do I need to provide Mitey Fresh Building Biologist with when they come to my property?

Tell us a little more about what we need to know and/or check:

• 1. What is the issue? (eg mould, damp, cracking, etc)
• 2. How big is the effected area? (eg one wall, one room, throughout the property, etc)
• 3. Can you smell anything and which belongings are affected?
• 4. What is the extent of each occupant’s health? (eg flu like symptoms, headache, generally unwell, etc)

Are you mould remediators or do you clean the mould?

No, we are not mould remediators or cleaners. However we can recommend several mould remediation and cleaning companies that we consider to be IICRC certified, ethical and well qualified.

WHAT WE DO

Why Mitey Fresh?

We are passionate about providing safe and natural environments for you and your loved ones. By listening and understanding your needs, we equip you with excellent solutions to exceed your expectations. Healthy abodes, happy occupants, and a sustainable ecology all drives and motivates us to contribute to human wellbeing. With the highest of ethical standards, and utmost integrity we focus on the solution. Nothing is impossible.

How much does it cost?

We understand that every situation is different, and every individual is unique. Because of this, our solutions are tailor-made to your needs. You can request a quote online to give you an idea of what the fees will be for your home. Visit our request a quote page here.

Once I’ve booked, what next?

Welcome! You took the first step toward a healthier home or office, so we’ll take it from here. You will receive confirmation of your time and date including information on what to do prior to your appointment. On the day of your booking, the Building Biologist will conduct the Diagnosis with you, which can take anywhere from 1 hour to 6 hours, depending on your requirements and our on-site findings. After the assessment, the Building Biologist will provide you with information and a plan moving forward.

Does Mitey Fresh assess outside the Sydney metropolitan area?

Mitey Fresh assess regional areas including as far south as Illawarra, west to Blue Mountains and north to Central Coast and Newcastle with additional travel charges $125.00. We would be pleased to assess properties further away but do need to charge extra for time and travel.

Does your Building Biologist hold accreditation and insurance?

Building Biologist is accredited by the nationally recognised Australian College of Environmental Studies, Melbourne and maintains current membership with Australasian Building Biologists Society, Melbourne. Each Consultant is insured by Mitey Fresh’s professional indemnity and public liability policies.

PRODUCT, PAYMENT & DELIVERY

Where do you hire out air purifiers and dehumidifiers?

We hire out our machines to Sydney and surrounds. We offer free delivery, pick up and maintenance to Sydney metro area. If you’re located in the Blue Mountains, Central Coast or Illawarra, there is an extra regional fee of $100 (GST incl.) We do not hire interstate or outside of Australia.

How can I get free delivery of products?

Simply order over $300 worth of products and/or services to receive free delivery anywhere in Australia! Shop now.

Delivery Policy

Please Note: Due to the current restrictions in Melbourne, there are some delays in parcel delivery. Please see www.auspost.com.au for more information.

Currently, Mitey Fresh only delivers to Australian addresses. All orders of $300 and over do not incur any shipping fees, except for air purifiers and dehumidifiers (shipping for machines will be dependent on location). However, if an order value is under $300 then a shipping fee applicable. This fee is calculated at the time of checkout and is dependent on the weight of your order.

We use Australia Post for all our standard orders however should the parcel ordered be over the standard size accepted by Australia Post, then we use Sendle or other courier options based on location.

For machine purchases, we will communicate with you after your purchase as the delivery fee is dependent on the address. If it is a local Sydney address then we may deliver it to you personally and assist with set-up. For interstate addresses, we may get the machine delivered directly from our supplier therefore we will need to determine a delivery cost, time and date with you to ensure someone is home to sign.

Estimated Delivery Times

Typical delivery times expected are based on the current Australia Post website. Orders are normally dispatched from our office in Terrey Hills, NSW within 1-2 business days of receiving the order.

Local Pick Up

We can offer local pick up from our office, please call 02 9986 3432 to speak with our team.

CHANGE OF MIND

Due to current COVID-19 restrictions, we are unable to accept products back due to a change of mind. These details will be updated as restrictions ease.

DAMAGED OR FAULTY ITEMS

Within 30 days of receiving the goods, you must inform Mitey Fresh if a product is damaged or faulty. We will respond to you within one business day.

Mitey Fresh will take responsibility for the item once it has been scanned by the returning courier – Australia Post or another courier as determined by Mitey Fresh. Proof of lodgement may be requested.

If you choose to have your purchase refunded, we will refund the entire cost including any shipping fees originally paid.

If you would like a replacement this will be provided at no charge to you, Mitey Fresh will pay the shipping costs. This also applies should you wish to receive an equal value exchange.

If you would like the item replaced with a higher value item, then you will pay Mitey Fresh the difference between the original item’s purchase price and the new item’s advertised price. Return shipping costs will still be covered by Mitey Fresh.

WHY SHOP WITH MITEY FRESH AUSTRALIA

Best Advice

We provide informative, objective advice based on our own research to educate people as to which air quality products and services are best for their needs.

Best Products

Our brands are only offered through carefully selected retailers such as Mitey Fresh Australia and 2BFresh. We purposely exclude other manufacturers of mediocre products.

Best Prices

Low price guarantee. We sell our products at the lowest prices the manufacturers will let us, and sometimes we can discount even further.

Best Service

AAA+ rating. Superior customer service and guaranteed satisfaction. You can contact us by phone or email and we’ll do our very best to answer any question that you may have. We guarantee when you call that you will speak with a trained, friendly expert on our product line.  Every member of our team takes extreme pride in our mission.

Fast, and Free over $300 Shipping

Fast shipping through Sendle and Australia Post. Usually next-day order processing. Some of our items are custom made to order, and we do all we can to make sure everything we sell is in stock.

GST Tax

Goods and Services Tax inside of Australia.

Authorized Dealer

We are an authorized dealer of every manufacturer we carry.  Unlike some retailers, full manufacturer’s warranties will be honoured for all products sold at Mitey Fresh and 2BFresh. You’ll get the most up-to-date product information, and we work closely with manufacturers to ensure the highest level of support.

Privacy Safeguard

We guard your privacy completely. We don’t sell, share, rent, or trade any customer information ever. Please review our privacy policy here.

Secure Ordering

Completely secure ordering with 256 bit SSL Encryption, daily security checks, PCI Certification, and PayPal-verified credit card processing.

Lifetime Product Support

We offer lifetime product support on every item we sell.

Best Product Descriptions

We strive to put the most detailed descriptions and pictures as possible for all of our products. We want you to be able to be sure that any piece of information you need to know about one of products is readily available on our site.

Unbiased Product Reviews

We thoroughly examine every product we sell and also give our customers the opportunity to rate their purchases and publish unbiased reviews on how their products have worked.

Actual Phone Number

Many websites force you to use their website and/or email to get the information you need. Our website is full of useful information and completely secure, but you can reach us at +64 (0)2 9986 3432 if you need any help at all.

24/7 Availability

Our online store is always open, 24 hours a day, 7 days a week for your convenience. In addition, if you’d like to reach us by phone, our normal business hours are 9AM-6PM, M-F and 10AM-5PM on Saturday, Eastern Standard Time. Please feel free to call us if we may be of any assistance. You can reach us again on 02 9986 3432. Or you can email us at sales@miteyfresh.com.au and we’ll get back to you ASAP.