Terms & Conditions
Acceptance of These Terms
By accessing this website, placing an order, booking a consultation or engaging Mitey Fresh to provide products or services, you acknowledge that you have read and agree to these Terms & Conditions together with our Privacy Policy and Shipping & Returns Policy.
If you do not agree with these Terms & Conditions, we respectfully ask that you do not use this website or our services.
Products
This website offers products, services, education and information relating to healthier indoor environments. Unless otherwise stated, all prices are shown in Australian Dollars (AUD).
All information provided on this website is intended for general informational purposes only and does not constitute professional building, medical or legal advice.
Orders placed through our website are considered an offer to purchase goods or services from us. Acceptance of an order occurs once confirmation has been provided by email or other written communication from Mitey Fresh.
We reserve the right to decline or cancel an order where a product is unavailable, pricing has been published in error, payment cannot be processed or other circumstances arise outside our reasonable control.
It is your responsibility to ensure that your contact and email details are correct and operational at the time of ordering.
While we make every reasonable effort to ensure information on this website is accurate and up to date, we do not guarantee that all descriptions, pricing, availability or other content will always be free from errors or omissions.
To the extent permitted by law, Mitey Fresh disclaims liability for any loss, damage, cost or expense arising from the use of this website, our products, services or information provided, including indirect or consequential loss. Nothing contained within these Terms excludes rights or remedies available under Australian Consumer Law.
We take pride in the quality and care of our products and services. We genuinely appreciate the opportunity to assist you and hope you are pleased with your experience with Mitey Fresh.
Please note that pricing and product availability may change without notice due to supplier, freight or market conditions.
Delivery Policy
Currently, Mitey Fresh delivers within Australia only.
Estimated Delivery Times
Estimated delivery timeframes are based on current courier and postal network expectations.
Orders are generally dispatched from northern beaches of Sydney, NSW, Australia within 2-3 business days following confirmation of payment, unless otherwise advised.
Delivery timeframes may vary due to weather events, freight network delays, regional locations, public holidays or supplier availability.
Mitey Fresh is not responsible for delays arising from events beyond our reasonable control including natural disasters, transport disruptions, industrial action, supplier shortages or government restrictions.
Please inspect goods upon delivery and notify us promptly if damage has occurred during transit.
Local Pick-Up
Local pick-up may be available from our northern beaches of Sydney location by prior arrangement.
Please contact us directly on 0411 89 66 50 to discuss collection arrangements.
Returns, Faults & Change of Mind
Bedding & Hygiene Products
Due to the nature of bedding and personal-use products, opened items may not be eligible for return or refund for hygiene and health reasons unless deemed faulty under Australian Consumer Law.
If you experience concerns with a product, we genuinely encourage you to contact us so we can discuss suitable options together.
Damaged or Faulty Products
We take care to ensure products are checked and prepared appropriately prior to dispatch where reasonably possible.
If you receive a damaged or faulty item, please notify Mitey Fresh within 30 days of receiving the goods.
Where a product is confirmed to be faulty, damaged or incorrectly supplied, you may be entitled to a repair, replacement, exchange or refund in accordance with Australian Consumer Law.
Where approved:
- replacement shipping costs will generally be covered by Mitey Fresh;
- refunds may include original shipping costs where applicable; and
- proof of purchase and proof of return lodgement may be requested.
Returned items remain the responsibility of the returning courier provider until received by Mitey Fresh.
Services & Assessments
Our services, assessments, consultations and reports are limited to the agreed scope of works requested by the client at the time of booking or engagement.
Assessments are generally visual, non-destructive inspections of reasonably accessible areas at the time of inspection and are based on observations, information provided and conditions present at that time.
Reports, consultations and recommendations:
- do not constitute engineering, structural, legal, medical or pest inspection advice;
- are not warranties or guarantees against future issues;
- may not identify concealed, intermittent or inaccessible problems; and
- are intended to assist clients in understanding potential environmental or indoor health consideration
- Assessments represent our professional opinion based upon conditions observed at the time of inspection.
Conditions within buildings may change over time due to weather events, occupancy patterns, maintenance issues, ventilation conditions, concealed leaks or other factors outside our control.
Some issues may only become apparent under certain environmental conditions including rainfall, humidity changes, HVAC operation or seasonal variations.
Additional investigations, specialist trades, laboratory testing or repeated inspections may sometimes be recommended where appropriate.
Recommendations provided are based on knowledge, observations and experience available at the time of assessment and should not be interpreted as an exhaustive list of all possible solutions or rectification methods.
Clients are encouraged to seek advice from appropriately qualified professionals including builders, electricians, plumbers, engineers, medical practitioners, HVAC specialists or other relevant consultants where required.
Healthy Home Outcomes
Every home is different, unique.
Building design, maintenance history, moisture sources, ventilation, climate, occupant behaviour and many other factors influence the indoor environment.
For this reason, individual outcomes following the use of products, services or recommendations may vary.
While Mitey Fresh aims to provide practical guidance based on experience and observations available at the time, no guarantee can be made that particular products or recommendations will resolve every situation.
Accessible Areas & Limitations
Assessments are limited to areas that are reasonably and safely accessible at the time of inspection.
Areas considered inaccessible or obstructed may include, but are not limited to:
- locked areas;
- heavy stored items;
- wall cavities;
- subfloors with insufficient clearance;
- unsafe roof spaces;
- concealed services;
- insulation-covered areas;
- fixed floor coverings;
- furniture;
- ducting;
- vegetation;
- debris; or
- conditions considered unsafe or hazardous.
No responsibility is accepted for matters that cannot reasonably be accessed, observed or tested during the assessment process.
Assessment Fees & Additional Services
Assessment fees, consultation fees and related costs will be discussed prior to booking wherever reasonably possible.
Invoices are generally issued by email and payment terms will be outlined at the time of engagement.
Direct bank deposit (EFT) remains a welcome and often preferred payment method, helping reduce external transaction, processing costs and information associated with some online payment platforms.
Additional reporting, consultation time, revisions, management assistance, laboratory testing, strategy planning or extended support may incur additional charges where applicable.
Appointment Changes & Rescheduling
We respectfully ask for as much notice as possible if appointments need to be changed or rescheduled.
Where genuine illness, emergencies or unforeseen circumstances occur, we will always aim to work together reasonably and respectfully to rearrange appointments where practical..
Intellectual Property
The content available through this website has been developed with care over many years of experience, research and practical application.
Unless otherwise stated, all text, reports, photographs, graphics, logos, videos, product descriptions, articles, checklists, downloadable resources and other material published on this website remain the intellectual property of Mitey Fresh.
The information provided is intended to assist customers in making informed decisions about healthier indoor environments and may be viewed, downloaded or printed for personal use only.
Without prior written permission, material from this website may not be copied, reproduced, republished, distributed, modified, sold or used for commercial purposes.
You are welcome to share links to articles or pages on the Mitey Fresh website. However, we kindly ask that the original content remains in its original context and is not reproduced elsewhere without permission.
The observations, recommendations and healthy home information shared throughout this website reflect Mitey Fresh’s knowledge and experience at the time of publication. While others may discuss similar topics, the original wording, presentation and resources developed by Mitey Fresh remain protected by copyright.
We appreciate your respect for the time, care and experience that has gone into creating these resources.
Website Disclaimer
All content, media, educational material, products and services provided by Mitey Fresh are intended to support healthier indoor environments and general healthy home awareness.
Information provided through our website, social media, products, reports, webinars or consultations is for informational and educational purposes only.
Our information and services are not intended to replace:
- professional building advice;
- engineering advice;
- pest inspections;
- medical advice;
- diagnosis or treatment; or
- specialist trade services.
Always seek guidance from appropriately qualified professionals regarding building, structural, pest, electrical, plumbing, ventilation, medical or health-related concerns.
Never disregard professional medical advice or delay seeking assistance because of information obtained from our website, services or products.
If you believe you may be experiencing a medical emergency, contact emergency services or your healthcare provider immediately.
Any reliance placed on information provided by Mitey Fresh is undertaken at your own discretion and risk.
Please note that Mitey Fresh may financially benefit from products recommended or sold through our website and services.
External website links are provided for convenience only. We are not responsible for the content, accuracy or claims made by third-party websites.
Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the courts of New South Wales.
Nothing contained within these Terms & Conditions excludes, restricts or modifies any rights or remedies available under Australian Consumer Law where such rights cannot lawfully be excluded.
Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes in business practices, services, legal obligations or website functionality.
Updated versions will be published on our website and take effect from the published update date.
Equity Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Circumstances Beyond Our Control
From time to time, events beyond our reasonable control may affect the availability of products, delivery timeframes or services.
These events may include severe weather, natural disasters, transport disruptions, supplier delays, industrial action or other unforeseen circumstances.
Where this occurs, Mitey Fresh will make every reasonable effort to keep customers informed and minimise inconvenience wherever practical.
Contact Us
Questions are always welcome.
If something isn’t clear, or you would simply like clarification about our products, services or policies, please feel welcome to contact us.
We will always do our best to assist thoughtfully and respectfully.
Your use of this website is also governed by our:
for additional information regarding personal information, delivery, returns and website use.
Terms & Conditions last updated July 2026